Terms and Conditions

The following Terms and Conditions apply to all bookings made on our website, by telephone or in person. We kindly ask that you take a moment to read them prior to making a booking.

The company enters into this agreement as principal for bookings made for the Crumplehorn Inn and its agents

In these Terms and Conditions the following definitions apply: 1.

Definitions “Company”, “Us”, “the business “or “we” means The Crumplehorn Inn Limited (Companies House Registration Number 10337619) whose registered office is The Crumplehorn Inn, Polperro, Cornwall, PL13 2RJ.
“Booking” means the booking for accommodation, functions and or any services or items made with us.
“Contract” means the booking and these terms, and any other terms and conditions stated to apply to the booking. “Hotel” or “Inn” means the premises, The Crumplehorn Inn, Polperro, Cornwall, PL13 2RJ
“Terms” means these terms and conditions.
“Websites” means www.thecrumplehorninn.co.uk or any other website owned or operated by the company or its agents.
“VAT” means value added tax.

2. Bookings
All bookings at the Crumplehorn Inn are subject to these terms.

At the time of booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us. We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the booking includes the supply of certain items or services. No booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided and received by us.

3. Charges
The prices displayed on the Websites vary by room type, specification and occupancy numbers. Any meals, service or VAT (at the prevailing rate) are included only if specified. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified. Once a rate is selected on the Websites, the total for your requested stay shall be displayed on the reservation summary. Prices are charged in GBP. The VAT breakdown shown is based on the current rate of VAT, and the expected VAT treatment of the goods or services. VAT will be payable at the prevailing rate applicable at the tax point of the invoice or booking confirmation issued, and may change depending on the actual rate and the VAT treatment of the goods and services purchased at that date.
Prices for additional items, such as drinks and meals are on display at relevant locations within the premises and are available on request.

4. Check-in/ Check-out Requirements
In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving licence and a valid credit or debit card which will be swiped in the presence of the card holder. If guests are travelling from outside the UK, Ireland or any country in the Commonwealth we are also obliged by law to require guests to provide the number and place of issue of their passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.

Unless otherwise stated on the booking confirmation, Guests may check-in at any time from 3.00 p.m. on the scheduled day of arrival. All rooms that have been secured by credit/debit card or prepaid at the time of booking will he held until 11:59pm on the scheduled day of arrival unless otherwise agreed directly with the Hotel. Any non-secured reservation will be held until 4.00 p.m. on the day of arrival at which time we will be entitled to re-let the room, unless the guest has notified the hotel of a late arrival.
On the day of departure, we kindly ask all guests to vacate their rooms and allocated parking spaces by 10.30 (unless a later departure is stated as part of your booking). Late check-out after this time can be requested subject to availability and may be charged at an hourly rate at the discretion of the business.

Rooms are subject to maximum occupancy rules set by the us. If you would like further details, please contact the Company.

5. Payment
We accept the following methods of payment: credit cards: American Express, MasterCard/Diners International, Diners Club, JCB International Credit Card, Visa; debit cards - Visa/Delta and Visa/Electron.
At the time of check-in, we will authorise the accommodation charges (room rate, VAT and any service charge) and anticipated incidentals for the duration of your stay against your credit/debit card. We may also choose to accept a deposit in place of payment card authorisation by another valid form of payment, including cash or cheque.

During your stay the Hotel’s system will calculate the incidentals charged to your room on a daily basis. If the cost of those incidentals exceeds the authorisation taken on check-in, further authorisation will automatically be requested and if such authorisation is not available, we may request another method of settlement or a deposit to be provided, failing which we reserve the right to restrict access to your room.

All outstanding charges must be paid for in full on check-out from the Inn. If the outstanding charges do not exceed the authorisation taken on check-in, the authorisation for the amount not utilised will be released, however, we cannot control how long it takes for your bank to effect such release. If staying for multiple nights at the Inn we may require you to make payment for any outstanding charges on a more frequent basis during your stay.

6. Cancellation Policy and No Shows
In the event of an early departure, a no show or a hotel reservation being cancelled, the following charges (ABTA & BHRCA Approved) become payable by the guest. More than 42 days – full refund of deposit less any administration costs incurred by the business. 29 to 41 days 50% of deposit. 7 to 28 days 75% of deposit. 1 to 6 days 100% of deposit. A proportionate refund of the deposit may be made to the guest if any part of the cancelled booking is re-let by the Inn. No allowance can be made for rooms not occupied for the full period of the booking

7. Changes or Cancellation by the Company
Very occasionally we may need to cancel your booking. In such circumstances, you will be given a full refund but we shall have no further liability to you arising out of such cancellation. We will, however, use reasonable endeavours to try and re-locate any confirmed booking cancelled by us to an alternative location similar in standard to our Inn.
Your booking is for a type or a named room or suite in the inn but it does not guarantee that you will be able to stay in a specific room or suite for the duration of your stay. If you have indicated a preference for a particular room we will use all our reasonable efforts to honour this preference. However, we may need to allocate an alternative room or suite to you for operational or safety reasons. If we need to move you to a different room or suite during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.

8. Damage
We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room, suite or the Inn during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.

9. Accessibility
Dependent on your individual needs a few rooms have access for persons of limited mobility, we do not however have any rooms suitable for wheel chair access.
Please contact us before booking to discuss specific individual requirements and the availability of appropriate accommodation.

10. Parking
The Inn has its own car park, information as to free allocated parking will given at the time of arrival. Only one car space is allocated for each room booked. Cars must be removed from the Inn at departure unless specifically authorised by the Inn. Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage (save as may not be excluded or restricted by applicable law).

11. Crumplehorn Inn Events
Please be aware that at certain times throughout the year we may host events and parties, which you may feel would be an intrusion on your break. Please contact the inn directly in advance of your stay for further information.
12. Guest Behaviour
Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Hotel, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case we shall have no obligation to refund you for loss of accommodation, other services or any other loss or expense incurred.

13. No Smoking
Guests are not permitted to smoke in rooms or indoor public areas.

14. Children
All children (a person under 16 years of age) staying at the inn must be accompanied by an adult and must be supervised by an adult at all times.
Cots and extra beds are available in most of our rooms & suites. However, these are limited and subject to availability. Additional charges may apply. Please check at the time of booking.

15. Pets
Dogs are allowed in certain rooms & suites and are charged at £10 per night per dog up to a maximum of two medium sized dogs per room. All dogs must be house trained and kept off furnishings and beds. Dogs are not permitted in certain dining areas of the Inn. We reserve the right to raise additional charges for any damage caused by pets or in the event of additional cleaning or future loss of revenue due to damage. but otherwise no pets are allowed at the Hotel.

16. Force Majeure
The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.

17. Limitation of Liability
The Company will not be responsible for the loss or damage of any property left in the Inn other than as required under the Hotel Proprietor’s Act 1956. (a copy of the notice under such Acts is displayed in the reception of the Inn) or any other applicable law. The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract. Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation.

18. Governing Law and Jurisdiction
The Contract and any non-contractual obligations arising in connection with it are governed by English law.
The English courts have exclusive jurisdiction to determine any dispute arising in connection with the Contract, including disputes relating to any non-contractual obligations.
Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the English courts (on the grounds that the English courts are not a convenient forum or otherwise).
19. Web Site Information
While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. The content of the Websites is the copyright of the Crumplehorn Inn and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent. Hyperlinks to third party websites may be provided for your convenience. We cannot accept responsibility for the content or use of third party sites. The Website is operated by the Company.

November 2016